RETURNS & REFUNDS

RETURN POLICY

Our return policy lasts 15 days. If 15 days have gone by since your order delivered, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Please note that return postage fees will not be covered by us. We recommend emailing caretrendytwist@gmail.com for full order return inquiries.

RETURN SHIPPING

You will be responsible for paying your own shipping costs for returning your item. If you are shipping an item over $30, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item

We recommend emailing caretrendytwist@gmail.com for full order return inquiries.

REFUND POLICY

We offer a 100% money back guarantee on all items defective on delivery and orders undelivered in 60 days. We are also able to send replacement items if you would like. Please contact  caretrendytwist@gmail.com for more information on your refund request. If your order arrived damaged, please attach photos for proof so we can make it right for you as soon as possible.

Our Refund Policy lasts 15 days. If 15 days have gone by since you received your order, unfortunately we can't offer you a refund or exchange.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected we will issue the refund. Shipping costs are non-refundable.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, typically within 5-7 working days


LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at caretrendytwist@gmail.com

ORDER CANCELLATION POLICY

Depending on whether we have sent out your order already, we are able to process your order cancellation and refund back your money. We will guarantee to provide full refund if you cancel your order within 12 hours after you have made payment. However if 12 hours has passed since you made the order, you may have to wait for your parcel to arrive before you can return them to us.