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FAQs

SHIPPING & PROCESSING

HOW LONG IS THE PROCESSING TIME?

HOW LONG IS THE SHIPPING TIME?

DO YOU DELIVER INTERNATIONALLY?

WHICH COURIER WILL BE USED FOR THE DELIVERY?

WHERE WILL MY ITEM(S) BE COMING FROM?

HOW MUCH DOES THE SHIPPING COST?

PAYMENT

HOW DO I PLACE AN ORDER?

WHICH FORMS OF PAYMENT DO YOU ACCEPT?

HOW SECURE IS MY PERSONAL INFORMATION?

I AM FACING ISSUES WITH THE PAYMENT PROCESS?

AFTER SALES SUPPORT

CAN I CANCEL MY ORDER?

CAN I MAKE CHANGES TO MY ORDER/SHIPPING ADDRESS?

WILL I RECEIVE A TRACKING NUMBER?

WHY HAVE I NOT RECEIVED ANY ORDER CONFIRMATION DETAILS?

I ORDERED MORE THAN 1 ITEMS, BUT ONLY RECEIVED ONE...

WHY IS THE PRICE SHOWN ON THE PACKAGE DIFFERENT FROM WHAT I PAID?

WHAT HAPPENS IF I AM NOT AT HOME DURING DELIVERY?

PRODUCT RETURN & REFUNDS

OUR RETURN POLICY

RETURN SHIPPING INFORMATION

OUR REFUND POLICY

OUR ORDER CANCELLATION POLICY

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